SLIM — Terms of Service

Who We Are

SLIM is operated by 2195992 Ontario Inc. (“Company,” “we,” “us,” “our”). SLIM (Smart Lockbox Inventory Management) is a web-based platform for managing real estate lockbox inventory, available at getslim.app (the “Service”). By creating an account or using the Service, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

1. Accounts

Eligibility. You must be at least 18 years old and legally able to enter into a binding agreement to use the Service.

Account types. SLIM offers two account types: Solo Agent (single user) and Team (multiple users managed by a Team Leader). The person who creates a Team account is the Team Leader and is responsible for the account, including billing and the actions of invited team members.

Your responsibilities. You are responsible for maintaining the security of your account credentials. You must not share your login with other people. Each user must have their own account. You are responsible for all activity under your account.

Accurate information. You agree to provide accurate, current information when creating your account and to update it if anything changes.

2. The Service

What we provide. SLIM provides tools for tracking lockbox inventory, including status management, team collaboration, photo documentation, and reporting. The specific features available to you depend on your plan.

What we don’t guarantee. While we work to keep SLIM available and reliable, we do not guarantee uninterrupted or error-free service. We may perform maintenance, updates, or changes that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

Changes to the Service. We may add, modify, or remove features at any time. If we make a change that materially reduces the functionality of your current plan, we will notify you in advance and you may cancel without penalty.

3. Plans, Billing & Payments

Free trial. New accounts receive a 14-day free trial. No credit card is required during the trial. Your trial matches the plan track you choose at signup: solo agent trials include the Solo tier experience (10 active installations, 1 user); team trials include the Team Starter tier experience (25 active installations, up to 10 users). At the end of the trial, your account becomes read-only until you subscribe to a paid plan.

Paid plans. Paid subscriptions are billed monthly via Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis at the rate for your selected plan.

Plan limits. Each plan has a lockbox capacity limit based on the number of active installations (lockboxes with status “Installed” or “In Transit”). If you reach your limit, you will need to upgrade your plan or free up capacity before adding new installations.

Upgrades. You may upgrade your plan at any time. Upgrades take effect immediately and the price difference is prorated for the current billing cycle.

Downgrades. You may downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle. If your current active lockbox count exceeds the target plan’s limit, you will need to reduce your count before the downgrade can proceed.

Failed payments. If a payment fails, you have a 3-day grace period to update your payment method. After the grace period, your account becomes read-only (you can view your data but cannot take actions).

Prices. We reserve the right to change pricing. If we increase prices, existing customers will be given at least 30 days’ notice and will remain at their current price for the remainder of their billing cycle.

Taxes. Prices do not include applicable taxes (HST, GST, sales tax). You are responsible for any taxes associated with your subscription.

4. Cancellation & Refunds

Cancellation. You may cancel your subscription at any time from your account settings. Upon cancellation, you retain full access until the end of your current billing period, after which your account becomes read-only.

Data retention. After cancellation or trial expiry, your data is retained for 90 days in read-only mode. After 90 days, your data may be permanently deleted. Audit logs are retained indefinitely in anonymized form.

Refunds. We do not provide refunds for partial months. If you cancel mid-cycle, you continue to have access through the end of your billing period.

5. Your Data

Ownership. You own your data. We do not claim ownership of any lockbox information, photos, team data, or any other content you enter into the Service.

No code storage. SLIM does not store lockbox access codes. Your codes remain with you.

Data isolation. Your data is isolated from all other accounts at the database level using Row Level Security policies. No other SLIM user or team can see or access your data.

Data export. You may export your data (lockbox inventory, audit logs, reports) from within the Service at any time during your active subscription or read-only period.

How we use your data. We use your data solely to provide and improve the Service. We do not sell, rent, or share your data with third parties for marketing purposes. See our Privacy Policy for full details.

6. Acceptable Use

You agree not to: use the Service for any illegal purpose; attempt to access other users’ accounts or data; attempt to reverse-engineer, decompile, or extract the source code of the Service; use automated tools to scrape, crawl, or collect data from the Service; interfere with or disrupt the Service or its infrastructure; share your account credentials with others or allow unauthorized access; upload malicious files, code, or content; use the Service to store information unrelated to lockbox inventory management.

We reserve the right to suspend or terminate accounts that violate these terms.

7. Intellectual Property

Our IP. The Service, including its design, code, features, and documentation, is owned by 2195992 Ontario Inc. and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

Your feedback. If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation to you.

8. Limitation of Liability

To the maximum extent permitted by law: The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, lost profits, or business interruption. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100 CAD, whichever is greater.

Important: SLIM is a tracking and management tool. We are not responsible for the physical security of lockboxes, properties, or any loss, theft, or unauthorized access to properties. Users are responsible for the physical management of their lockbox inventory.

9. Indemnification

You agree to indemnify and hold harmless 2195992 Ontario Inc., its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, available at getslim.app/privacy. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

11. Termination

By you. You may cancel your account at any time.

By us. We may suspend or terminate your account if you violate these Terms, if your account is inactive for more than 12 months, or if we discontinue the Service. If we terminate your account without cause, we will provide at least 30 days’ notice and a prorated refund for any prepaid period.

Effect of termination. Upon termination, your right to use the Service ends. Your data is retained for 90 days (see Section 4), after which it may be permanently deleted.

12. Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising from these Terms or your use of the Service will be resolved in the courts of Ontario, Canada.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

If you have questions about these Terms, contact us at:

2195992 Ontario Inc.
Operating as SLIM
10200 Yonge St, Unit 101
Richmond Hill, ON L4C 3P3
Canada

Email: support@getslim.app