SLIM — Terms of Service

Who We Are

SLIM is operated by 2195992 Ontario Inc. (“Company,” “we,” “us,” “our”). SLIM (Smart Lockbox Inventory Management) is a web-based platform for managing real estate lockbox inventory, available at getslim.app (the “Service”). By creating an account, clicking “I Agree,” or using the Service, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

1. Definitions

“Customer Data” means data, content, and information that you or your Authorized Users submit to the Service, including lockbox inventory records, property addresses, photos, notes, tags, audit trail activity, and assignment or checkout history.

“Lockbox-Related Information” means all information and metadata associated with lockbox inventory management and property access workflows, including property addresses, lockbox identifiers, audit trail activity, installation and movement history, photos, notes, closing dates, and assignment and checkout history. For clarity, Lockbox-Related Information does not include lockbox access codes because SLIM does not collect or store lockbox access codes.

“Authorized Users” means individuals you invite to your team account or authorize to use the Service under your account.

“Personal Information” has the meaning given under applicable Canadian privacy law.

2. Accounts

Eligibility. You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. The Service is intended for use by licensed real estate professionals and real estate businesses in the course of their professional or business activities. By using the Service, you represent that you are accessing it for business or professional purposes and not as a consumer.

Account types. SLIM offers two account types: Solo Agent (single user) and Team (multiple users managed by a Team Leader). The person who creates a Team account is the Team Leader and is responsible for the account, including billing and the actions of all Authorized Users.

Your responsibilities. You are responsible for maintaining the security of your account credentials. You must not share your login with other people. Each user must have their own account. You are responsible for all activity under your account, including activity by your Authorized Users.

Accurate information. You agree to provide accurate, current information when creating your account and to update it if anything changes.

Authority to provide information. To the extent you upload, transmit, or otherwise provide SLIM with Personal Information of another individual (including property addresses, photos, or other data relating to third parties), you represent and warrant that you have their authorization or other lawful basis to provide that information for the purposes described in these Terms and the Privacy Policy.

3. The Service

What we provide. SLIM provides tools for tracking lockbox inventory lifecycle, including status management, team collaboration, assignment and accountability tracking, photo documentation, notification alerts, and reporting. The specific features available to you depend on your plan.

Administrative tool only. The Service is an administrative tracking tool. SLIM does not install, manufacture, supply, service, operate, control, or monitor lockboxes, keys, properties, persons entering a property, or appointment compliance. SLIM has no responsibility for physical security outcomes. You are solely responsible for compliance with seller instructions, board or association rules, and applicable professional obligations regarding property access and lockbox code sharing. SLIM is not responsible for supervising, training, or monitoring agents or team members within a brokerage or team account.

What we don’t guarantee. While we work to keep SLIM available and reliable, we do not guarantee uninterrupted or error-free service. We may perform maintenance, updates, or changes that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

Changes to the Service. We may add, modify, or remove features at any time. If we make a change that materially reduces the functionality of your current plan, we will notify you in advance and you may cancel without penalty.

4. No Lockbox Code Storage

SLIM does not collect or store lockbox access codes in its servers, databases, or systems of record. Lockbox access codes remain under your control and on the physical lockbox. You must not submit lockbox access codes through the Service, including in notes, photos, uploads, or other free-text fields. If you include code-like information in any field, you do so at your own risk and you remain solely responsible for that content.

5. Plans, Billing, and Payments

Free trial. New accounts receive a 14-day free trial. No credit card is required during the trial. Your trial matches the plan track you choose at signup: solo agent trials include the Solo tier experience (10 active installations, 1 user); team trials include the Team Starter tier experience (25 active installations, up to 10 users). At the end of the trial, your account becomes read-only until you subscribe to a paid plan.

Paid plans. Paid subscriptions are billed on a monthly or annual basis via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis at the rate for your selected plan and billing cycle. Annual plans are billed as a single upfront payment for the year.

Plan limits. Each plan has a lockbox capacity limit based on the number of active installations (lockboxes with status “Installed” or “In Transit”). Lockboxes marked Out of Service do not count toward your plan limit. If you reach your limit, you will need to upgrade your plan or free up capacity before adding new installations.

Upgrades. You may upgrade your plan at any time. Upgrades take effect immediately and the price difference is prorated for the current billing cycle.

Downgrades. You may downgrade your plan at any time. Downgrades take effect at the start of your next billing cycle. If your current active lockbox count exceeds the target plan’s limit, you will need to reduce your count before the downgrade can proceed.

Failed payments. If a payment fails, you have a 3-day grace period to update your payment method. After the grace period, your account becomes read-only (you can view your data but cannot take actions).

Prices. We reserve the right to change pricing. If we increase prices, existing customers will be given at least 30 days’ notice and will remain at their current price for the remainder of their billing cycle.

Taxes. Prices do not include applicable taxes (HST, GST, or other sales taxes). You are responsible for any taxes associated with your subscription.

6. Cancellation and Refunds

Cancellation. You may cancel your subscription at any time from your account settings. Upon cancellation, you retain full access until the end of your current billing period, after which your account becomes read-only.

Data retention after cancellation. After cancellation or trial expiry, your data is retained for 90 days in read-only mode. After 90 days, your data may be permanently deleted. Audit trail records may be retained indefinitely in anonymized form for integrity and compliance purposes.

Refunds. We do not provide refunds for partial billing periods. If you cancel mid-cycle, you continue to have access through the end of your current billing period.

7. Your Data

Ownership. You own your Customer Data. We do not claim ownership of any lockbox information, photos, team data, or any other content you enter into the Service.

Data isolation. Your data is isolated from all other accounts at the database level using Row Level Security policies. No other SLIM user or team is able to see or access your data through the Service.

Data export. You may export your data (lockbox inventory, audit logs, reports) from within the Service at any time during your active subscription or read-only period.

Independent backups. You are solely responsible for maintaining independent backups of your Customer Data. SLIM is not liable for loss, corruption, or unavailability of Customer Data, except to the extent caused by SLIM’s gross negligence or willful misconduct.

How we use your data. We use your Customer Data solely to provide and improve the Service. We do not sell, rent, or share your Customer Data with third parties for their own marketing purposes. See our Privacy Policy for full details.

8. Acceptable Use

You agree not to:

(a) use the Service for any illegal purpose;

(b) attempt to access other users’ accounts or data;

(c) attempt to reverse-engineer, decompile, or extract the source code of the Service;

(d) use automated tools to scrape, crawl, or collect data from the Service;

(e) interfere with or disrupt the Service or its infrastructure;

(f) share your account credentials with others or allow unauthorized access;

(g) upload malicious files, code, or content;

(h) use the Service to store information unrelated to lockbox inventory management;

(i) submit lockbox access codes through the Service in any field; or

(j) use or disclose Lockbox-Related Information in a manner that violates applicable law, seller instructions, board or association rules, or professional obligations.

We reserve the right to suspend or terminate accounts that violate these Terms.

9. Lockbox Risk Acknowledgement

You acknowledge and agree that:

(a) The Service tracks Lockbox-Related Information that may relate to physical access to real property. Mishandling of such information can create risks including unauthorized access, trespass, theft, property damage, personal injury, and other harms.

(b) You are solely responsible for determining who receives Lockbox-Related Information and for all decisions about who receives lockbox access codes outside the Service.

(c) You are solely responsible for ensuring that your lockbox practices and property access practices comply with applicable law, seller consent requirements, board or association rules, and professional obligations, including any requirements under the Real Estate Council of Ontario (RECO) or your applicable regulatory body regarding lockbox code sharing.

(d) SLIM does not control and is not responsible for the physical security of any property, lockbox, key, alarm system, or device.

(e) SLIM does not verify the accuracy or completeness of Customer Data you submit, and you must not rely on the Service as the sole means of securing or controlling access to any property.

(f) SLIM does not provide insurance or risk management services of any kind and does not assume responsibility for insuring property, lockboxes, or losses of any kind.

(g) SLIM is not responsible for supervising, training, or monitoring agents or team members within a brokerage or team account. The Team Leader and the brokerage are responsible for agent conduct and compliance.

10. Intellectual Property

Our IP. The Service, including its design, code, features, branding, and documentation, is owned by 2195992 Ontario Inc. and protected by applicable intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your subscription term.

Your feedback. If you provide suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation to you.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, SLIM DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS.

SLIM DOES NOT WARRANT THAT THE SERVICE WILL PREVENT UNAUTHORIZED PROPERTY ACCESS, THEFT, TRESPASS, VANDALISM, PROPERTY DAMAGE, PERSONAL INJURY, OR OTHER HARM.

THE SERVICE DEPENDS ON THIRD-PARTY INFRASTRUCTURE AND SERVICES, INCLUDING CLOUD HOSTING, DATABASE, TELECOMMUNICATIONS, AND INTERNET SERVICE PROVIDERS. SLIM DOES NOT CONTROL AND CANNOT GUARANTEE THE AVAILABILITY, RELIABILITY, OR SECURITY OF THIRD-PARTY INFRASTRUCTURE AND IS NOT LIABLE FOR FAILURES, OUTAGES, OR SECURITY INCIDENTS ORIGINATING FROM THIRD-PARTY PROVIDERS.

YOU ACKNOWLEDGE THAT SLIM IS AN ADMINISTRATIVE TRACKING TOOL AND THAT NO INFORMATION PROVIDED THROUGH THE SERVICE CONSTITUTES PROFESSIONAL ADVICE REGARDING PROPERTY SECURITY, REAL ESTATE TRANSACTIONS, LEGAL COMPLIANCE, OR PHYSICAL SAFETY.

YOU ACKNOWLEDGE THAT YOU ARE NOT RELYING ON ANY REPRESENTATION, WARRANTY, OR STATEMENT NOT EXPRESSLY SET OUT IN THESE TERMS.

12. Limitation of Liability

Exclusion of damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLIM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF REAL ESTATE TRANSACTION OPPORTUNITIES, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF SLIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Security incidents and lockbox risk allocation. To the maximum extent permitted by law, SLIM will not be liable for any damages, losses, or claims arising out of or relating to: (a) a breach of security safeguards or other security incident affecting the Service or its infrastructure, including but not limited to cyberattacks, ransomware, exploitation of software vulnerabilities, or incidents originating from third-party infrastructure; (b) unauthorized access to a property, lockbox, key, or device; (c) misuse, mishandling, or unauthorized disclosure of Lockbox-Related Information by you, your Authorized Users, your brokerage, your clients, counterparties, or any third party; or (d) acts, omissions, negligence, or security failures of third-party service providers and subprocessors — except to the extent such liability arises solely and directly from SLIM’s gross negligence or willful misconduct and cannot be excluded under applicable law.

Liability cap. SUBJECT TO THE CARVE-OUTS BELOW, THE AGGREGATE LIABILITY OF SLIM FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNTS PAID BY YOU TO SLIM FOR THE SERVICE DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) CAD $500.

Carve-outs. The exclusions and caps in this section do not apply to: (a) liability arising solely and directly from SLIM’s gross negligence or willful misconduct, but only to the extent such limitation is prohibited or unenforceable under applicable law; or (b) your indemnification obligations under Section 13. Nothing in these Terms excludes or limits liability to the extent it cannot be excluded or limited under applicable law, including mandatory rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or other applicable Canadian privacy legislation.

Sole remedy. If you are dissatisfied with the Service, your sole and exclusive remedy is to discontinue use of the Service and cancel your account in accordance with Section 6.

Time limitation on claims. Any claim arising out of or relating to these Terms or the Service must be commenced within one (1) year after the event giving rise to the claim, or such claim is permanently barred. This limitation applies to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless 2195992 Ontario Inc. and its affiliates, officers, directors, employees, agents, contractors, and licensors from and against any claims, demands, actions, proceedings, damages, losses, liabilities, fines, penalties, judgments, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) your or your Authorized Users’ use of the Service;

(b) Lockbox-Related Information you or your Authorized Users input, transmit, or disclose through or in connection with the Service, including your decisions about who receives lockbox access codes outside the Service;

(c) to the extent arising from your or your Authorized Users’ acts or omissions, any unauthorized access to property, trespass, theft, property damage, personal injury, or death allegedly arising from or connected to your handling, disclosure, or dissemination of Lockbox-Related Information or your property access decisions;

(d) your or your Authorized Users’ violation of these Terms, the Privacy Policy, or any applicable law;

(e) any allegation that you lacked authority, consent, or lawful basis to collect, use, or disclose Personal Information or Customer Data you provided to SLIM; or

(f) any claim by your brokerage, employer, real estate board or association, regulatory body, or client arising from your use of the Service.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.

15. Account Suspension and Termination

By you. You may cancel your account at any time from your account settings.

Suspension by us. We may, in our sole discretion, suspend your access to the Service immediately and without prior notice, except where prohibited by applicable law, if: (a) you violate these Terms; (b) we receive a chargeback or payment dispute relating to your account; (c) we reasonably believe your account has been compromised; or (d) continued access poses a security risk to the Service or other users. We will notify you of a suspension and the reason for it as soon as reasonably practicable.

Termination by us. We may terminate your account if: (a) you materially breach these Terms and fail to cure the breach within 14 days of notice; (b) your account is inactive for more than 12 months; or (c) we discontinue the Service. If we terminate your account without cause, we will provide at least 30 days’ notice and a prorated refund for any prepaid period.

Effect of termination. Upon termination, your right to use the Service ends. Your data is retained for 90 days in read-only mode (see Section 6), after which it may be permanently deleted. Sections 1, 4, 7, 9, 10, 11, 12, 13, 14, 16, 17, 18, and 19 survive termination.

16. Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms to the extent caused by circumstances beyond its reasonable control, including natural disasters, pandemics, acts of government, failures of third-party infrastructure or telecommunications providers, cyberattacks, or other events of force majeure. This section does not excuse your obligation to pay fees for periods during which you had access to the Service.

17. Dispute Resolution

Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal resolution. Before initiating formal proceedings, you agree to contact us at support@getslim.app and attempt to resolve the dispute informally for at least 30 days.

Jurisdiction. Any dispute arising from these Terms or your use of the Service that cannot be resolved informally will be resolved in the courts located in the Province of Ontario, Canada, and you consent to the exclusive jurisdiction of such courts.

18. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and SLIM regarding the Service and supersede all prior agreements, understandings, and communications.

Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Notices. We may provide notices to you by email to the address associated with your account. You may provide notices to us at support@getslim.app. Notices are deemed received when sent by email.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your account.

20. Contact

If you have questions about these Terms, contact us at:

2195992 Ontario Inc.
Operating as SLIM
10200 Yonge St, Unit 101
Richmond Hill, ON L4C 3P3
Canada

Email: support@getslim.app